A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction”

BENEFITS OF QMS

• Greater efficiency and less waste.
• Better and consistent control of major business processes.
• A better understanding of customer needs.
• Regulation of successful working practices.
• Improved risk management.
• Increased customer satisfaction.
• Improved participation of employees.
• Better internal communication.